Your server runs in one of two modern data centers – in Strasbourg for Europe or in St. Louis for North America. Both are protected by fire detection, 24/7 monitoring and strict access controls and connected via our redundant 550 Gbit/s backbone.
You choose the data center when you order. As a rule of thumb: the closer the data center is to your users, the lower the latency.
Our European data center is located in Strasbourg, right on the border with Germany – ideal for customers in Germany, France and the rest of Europe.
Our US data center is located in the heart of the USA, with connectivity to all major carriers – ideal for customers across North America.
Datadock in Strasbourg was planned with one goal: maximum energy efficiency. Instead of relying solely on power-hungry chillers, it uses groundwater from its own wells to cool the servers.
Lower energy consumption reduces both the environmental impact and operating costs – savings that are reflected in our fair server prices.
around 60 meters deep supply the cooling water
is the temperature of the groundwater used for cooling
in operation – planned since 2007 with a focus on energy efficiency
Both data centers meet the same high standards for physical security and availability.
Infrastructure and network are monitored around the clock, so problems are detected and fixed quickly.
Advanced fire detection systems detect smoke and heat at an early stage.
Only authorized personnel can access the server rooms – entry is strictly controlled.
A fully redundant MPLS ring with 550 Gbit/s capacity connects our data centers with the internet.
Our support team is available 24/7/365 – for technical support, you get a first response within 30 minutes.
New servers are usually ready within 24 hours, excluding Saturdays, Sundays and national German holidays.
Choosing the right solution can be tough, but don't worry – we're here for you. Our team will support you every step of the way, from selecting the best server to getting it set up correctly.
We know what matters most to you: a fast setup, maximum flexibility, and no unnecessary frills. Just straightforward, high-performance solutions to keep your operations running smoothly!
Do you have technical questions or need help with your server? To ensure fast and secure processing, please open a support ticket directly in your PowerPanel or send an email to [email protected].
