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  • FTP problem

    Good afternoon,

    My English is not very good, but I will try my best.

    I am using ftp to transport files from SERVER A to SERVER B. Both servers are located in your US datacenter.
    There is a problem that almost every 5-th file transfer is starting on very low speed, like 20 KB/S, then transload failing!

    I tested it on Ubuntu 18, 16, 14. I am using Proftpd and Plesk. The result is same on all OSs.

    This problem started like 3 months ago, before it worked without problems. I tryed to lower upload, download and bandwitch usage in proftpd.conf, but nothing helped.

    I think that problem is in networking in your datacenter. What can I do to resolve this problem please? Give some good tips if possible!

    Thank you for your help!

    Last edited by ahoj80; 08-10-2018, 08:46 PM.

  • #2
    Hello ahoj80,

    We can help you in resolving this issue. But in order to do that, we have to do several tests to find the root cause. Please submit a ticket to our panel by navigating to Administration -> 24/7 E-mail support.

    Thank you,

    Best regards,
    Alex

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    • #3
      Hello,

      almost 5 days passed after I submitted a ticket with my problem and still no solution was found? I am losing website users due this problem, please help me!

      What I can say, its looks like problem is in network between servers in datacenter. There is big packet loss!

      External traffic is working fine, like from my PC to server A or server B, packet loss = 0. Problem is in internal traffic - network in datacenter, packet loss 5 - 10 percent!

      Thank you for your help!
      Last edited by ahoj80; 08-16-2018, 01:55 PM.

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