1. How are you connected to the Internet?
2. Do you have battery backups and generators?
3. Will I get Super User/Root access?
4. Is bandwidth limited?
5. Do you provide a guarantee or SLA?
6. What if the hardware fails?
7. How many IP addresses do I get?
8. Does SERVER4YOU provide support?
9. What about backups?
10. What if I need to reboot my machine?
11. What types of applications can I run on my server?
12. What if my server gets hacked or attacked?
13. Are other operating systems available?
14. Will my server have a Web-based control panel?
15. Do you install a full version of control panel software?
16. What is your policy on bandwidth?
17. How is bandwidth measured?
18. What software is included with the servers?
19. What are the common software applications available with your servers? What are they for?
20. Will SERVER4YOU install SSL (Secure Socket Layer) on my server?
21. Do you offer server restore?
22. Do you offer a recovery system?
23. Which control panel would you suggest?

[01] How are you connected to the Internet?

Your server is located in a world-class data center with unparalleled peering and transit connections on redundant fiber loops, with no single point of failure, all operating at less than 30% of capacity.

[02] Do you have battery backups and generators?

Our data center is fully backed up by batteries and diesel generators.

[03] Will I get Super User/Root access?

Yes, root access is what we sell. We wouldn't sell anything less (and you shouldn't have to settle for anything less). You can put as many domains, customers and applications on your server as you want. Of course, you'll want to make sure you know what you are doing and we all need to be good Netizens as per our Terms and Policies.

[04] Is bandwidth limited?

No, we don't restrict bandwidth but we do measure your monthly transfer in GB. Every SERVER4YOU package includes a very generous allocation of bandwidth per month, and all of our servers have 100Mbps ethernet connections. All bandwidth usage over the allocated amount for your server package is automatically charged at the rate of $0.39 per GB. Optional dedicated bandwidth packages (Mbps circuits) are available for intensive bandwidth usage.

[05] Do you provide a guarantee or SLA?

SERVER4YOU strives to maintain a 99.99% network uptime service level. As normal in the dedicated hosting business, we can only guarantee our overall network and not each individual server. Since all of our customers have full root access, the uptime of individual servers is out of our control. We will, of course, do everything in our power to keep your server online. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, or "Acts of God". Our definition of "Act of God" includes; fire, flood, tornado, earthquake, telco fiber issues (e.g. Level3T cutting a fiber line somewhere), as well as network floods, hacks, and attacks.

[06] What if the hardware fails?

SERVER4YOU stocks a high number of replacement parts.In case of hardware failure we will either replace the complete server or exchange the broken parts. This all takes place within a matter of a few hours - not days - as with many other providers.

[07] How many IP addresses do I get?

Each server comes with one IP included, you can order up to seven additional IPs through your Powerpanel for a US$1.00 monthly fee per address. There is no setup fee for additional IPs. Please use name-based hosting for all of your Websites instead of individual IP addresses because there is no difference in performance and this economizes IPs. In you require more than eight IP adresses you must justify per ARIN guidelines. Legitimate justification of IP addresses include SSL certificates, running nameservers, and other specialized applications that require IP addresses. Unacceptable IP justifications include Reverse DNS mappings for IRC vhosts and IP-based Web hosting.

[08] Does SERVER4YOU provide support?

Yes! We provide FREE 24/7 support with our PowerTicket system. We also have plenty of information and resources available online. Please note that you are expected to maintain your server and any software you wish to run on your server. Any hardware or network issues will be proactively attended to as well.

[09] What about backups?

We recommend you back up your critical data over the Internet to another machine. Your use of the service is at your sole risk. SERVER4YOU is not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on SERVER4YOU servers.

[10] What if I need to re-boot my machine?

No problem. With our award-winning PremiumReboot feature, you can remotely soft and hard reboot your server at any time. Just submit the reboot request in your online customer interface and your server will be rebooted immediately.

[11] What types of applications can I run on my server?

You can run any type of applications on your server that you wish, provided that it does not violate any of our Terms and Policies. Many of our customers are hosting Websites, databases, chat and game servers, etc.

[12] What if my server gets hacked or attacked?

Since you have full root access to your server, server security is your responsibility. We cannot be held liable in any way if your server gets hacked. Hackers usually go after a server just to say, "they did", or to use the server to bounce off of to hack something more important. Rarely are any users' files on the server damaged, erased, or modified. For this reason, once a hacker is detected, a server can usually be cleaned up and the hacker locked back out within a matter of hours. The most economical way to clean your server would be to back up all important data and reinstall your server using the PowerRestore feature.

[13] Are other operating systems available?

For a complete list of available operating system please take a look here . Other Linux based OS are always possible to install via the PowerRecovery option. Our PowverRecovery system lets you restore your server settings, backups, and compile and install new software, including an Operating System. You have full flexibility to install any software you choose, and it's so easy you can do it yourself. Without the need for tech support. We are expanding rapidly the number of operating systems we provide and we are working hard to keep our services up to date.

[14] Will my server have a Web-based control panel?

All servers may have your choice of Plesk or cPanel control panel software. Both are Web-based programs that allow for point-and-click administration to add domains, mail, FTP, DNS and perform other administration, all through a Web-based interface.

[15] Do you install a full version of control panel software?

Yes, we do install a full version of the latest control panel software. We install your choice of the latest Plesk 8 (10 domains) for Free. Domain license options like 30, 100 and unlimited are also available. cPanel may be installed upon request, please contact our Sales Team.

[16] What is your policy on bandwidth?

We do not cap or restrict your bandwidth. Your traffic may burst to as much as the server requires. Each server comes with minimum 500GB of data transfer per month. If you need more, simply contact our Sales Team for an individual offer or upgrade to a more powerfull server.

[17] How is bandwidth measured?

Bandwidth is measured at three points in our network for the highest accuracy and redundancy. We use our patented TrafficProbe system to analyze the complete traffic flow in our data center and provide you the most accurate billing in the industry. In addition, we monitor all switch ports for bandwidth usage.

[18] What software is included with the servers?

The servers come with a standard Linux or Windows installation optimized by our system engineers for the best speed and stability. Some of the control panel software only supports certain versions of Linux or Windows at this time. Each server will include Apache Sendmail, Bind, Perl, PHP and MySql. (Plesk uses Q-mail instead of Sendmail.) You will have root control with full Telnet and FTP access. SSH and SSL come enabled on the control with full access. SSH (RDP on Windows) and SSL come enabled on the servers as well. All software depends upon which server you purchase.

[19] What are the common software applications available with your servers?
What are they for?

Linux:
The Linux servers have Apache, Sendmail, Bind, Perl, PHP and MySQL pre-installed. Apache is the Web serving software of Linux; Sendmail is the server's mail software. Sendmail allows you to set up mail accounts, forward mail and can add as many accounts as you like. Bind is the server's DNS or Name Servers software. Perl is a standard scripting language that allows you to program CGIs and system administration scripts.PHP is the industry standard language for creating dynamic websites offering unlimited possibilities for the webmaster and a stunning experience for the visitor.
Windows:
Windows 2003 Server Enhanced Edition includes IIS, ASP, .NET, Mail, FTP, etc. Please note that MS-SQL support is not provided by Server4You at this time.

[20] Will SERVER4YOU install SSL (Secure Socket Layer) on my server?

SSL comes enabled by default on all of our servers. You must provide the certificate; SSL (Secure Socket Layer) is required for secure transactions over the Web. You may secure a single domain using one certificate (e.g. yoursecuredomain.com) and then create directories to provide individual secure pages for your customers (e.g. yoursecuredomain.com/user1).

[21] Do you offer server restore?

Yes, we do offer instant server restore with our award-winning PremiumRestore feature. Get your server back up and running within minutes. More information can be found here.

[22] Do you offer a recovery system?

Yes, we offer PowerRecovery, a patented system that gives you total access to all resources of your server - even if it has been misconfigured and is no longer accessible through the public Internet. Just log into your server, fix the problem, and get back online within minutes.
More information can be found here.

[23] Which control panel would you suggest?

SERVER4YOU is always working hard to provide to our customers the best management systems available for the moment. Currently you can get a Free Plesk 8 (10 Domains).
Additional information can be found here.