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FAQ DEDICATED SERVERS

  1. Where can I register domains?
    2.
  2. Where can I make registrations in the name server?
    3.
  3. How can I have my server rebooted?
    4.
  4. How do I manage my server?
    5.
  5. Do I get full root access?
    6.
  6. How can I reach your Support in case of any problems?
    7.
  7. What happens in case of a server failure?
    8.
  8. What happens in case of a hardware failure?
    9.
  9. Can I order a reinstallation of the server?
    10.
  10. What may I install on my server?
    11.
  11. Who is responsible for the server security?
    12.
  12. How can I view the used traffic?
    13.
  13. How may I understand the traffic flatrate. Can I really use unlimited traffic?
    14.
  14. Can I order more IPs?
    15.
  15. How can I test the speed of SERVER4YOU?
    16.
  16. I need more features! What can I do?
    17.
  17. What are the payment conditions?
    18.
  18. What are the minimum contract terms of SERVER4YOU?
    19.
  1. Where can I register domains?
    You can register domains in the menu Domain of the customer interface. In the course of the domain registration, you are automatically registered as Admin-C. The same goes for name server registrations, which refer to your server. In you customer interface you can conduct respective change provider applications. A fax form is generated automatically in this interface, which you can download, fill in and fax or send by mail. That way, you are spared some work, because you don't have to prepare a fax yourself.

    The prices are as follows:

    Top level domainPrice per monthAnnual fee
    .deUS$ 1.00US$ 12.00
    .nlUS$ 2.00US$ 24.00
    .com, .net, .org, .info, .biz, .nameUS$ 1.00US$ 12.00
    .euUS$ 2.00US$ 24.00
    .wsUS$ 2.00US$ 24.00
    .at, .beUS$ 3.00US$ 36.00
    .ch, .liUS$ 7.00US$ 84.00

  2. Where can I make registrations in the name server?
    When you order a domain in the menu Domain of your customer interface, your ordered domain will be registered automatically in our name servers.

  3. How can I have my server rebooted?
    You can have your server rebooted any time free of charge and fully automatic, 24 hours a day on seven days a week. A respective form can be found in your customer interface.

  4. How do I manage my server?
    Our servers are either based on Linux or Windows. Various utilities (daemons) are run on the servers. You have three options for your system administration:
    [1] SSH/Telnet: You have full access to your server, that is, you have 100 percent control of every software on the server. Of course, you can install and use further software anytime!
    [2] Plesk: Plesk has been developed especially for the needs of professional hosting service providers and IT professionals. According to the manufacturer, it offers the most comprehensive range of features as compared to competitors. Plesk is available for Debian, Ubuntu, CentOS, openSUSE and Windows.

  5. Do I get full root access?
    You get full root access for your server and can do with it what you like without any limitations (as long as it's not against the law).

  6. How can I reach your Support in case of any problems?
    Every day between 7 a.m. and midnight, our basic support hotline is available for free. Here, our experienced staff will record you request in a ticket and hand it over to the Second Level Support. The latter will contact you then shortly by e-mail and give you assistance for your problem.
    Moreover, you can contact our Second Level Support directly with an e-mail ticket. If you have selected PlatinumSupport, you can make use of a free phone hotline, which connects you directly with our experienced system adiministrators. Please do not call our sales team, because they can not give you assistance.

  7. What happens in case of a server failure?
    If your server is no longer available after a reboot, you can contact our technicians by e-mail ticket or phone.

  8. What happens in case of a hardware failure?
    If you have detected a hardware failure of your server, please contact our Support over the basic hotline or by support ticket. Our team will attend to it then, to get your server back online as soon as possible.

  9. Can I order a reinstallation of the server?
    This is no problem. In many cases it makes more sense to restore the server completely instead of wasting much time for searching for problems. If you wish a reinstallation of your server, you can order it in your customer interface. A restore is free for all server packages.

  10. What may I install on my server?
    Everything. Without exception! You have full root access on your server and thus may install everything, as long as it is not against the law.

  11. Who is responsible for the server security?
    You are solely responsible. Unfortunately, we can take over no responsibility for current and future security leaks.

  12. How can I view the used traffic?
    You can see anytime in the menu Traffic of your customer interface how much traffic has been used, so that you can always keep an eye on the costs.

  13. How may I understand the traffic flatrate. Can I really use unlimited traffic?
    Yes, with your Dedicated Server you can use an unlimited amount of traffic without further cost. Please note, however, that we can guarantee no connection bandwidth and reserve the right to limit the bandwidth in singular cases.

  14. Can I order more IPs?
    You can order up to three additional IP addresses through your customer interface. We charge US$ 1.00/month for each additional IP.

  15. How can I test the speed of SERVER4YOU?
    Our website is hosted on exactly the same configuration and is connected over the same lines. Just make a traceroute or ping.

  16. I need more features! What can I do?
    The services provided by SERVER4YOU are not sufficient for your needs anymore? No problem! We have created a special program, which enables you to change to our affiliated company PlusServer: SERVER4YOU customers do not have to pay any setup fee. Please refer to sales@plusserver.de for more information. Or you may want to have a look at our affiliated brand serverloft. There you will find dedicated server offers with many features for professional users.

  17. What are the payment conditions?
    We accept the following payment methods: Credit card, PayPal (with debit order).

  18. What are the minimum contract terms of SERVER4YOU?
    1) With all offers before November 19, 2010 you were able to choose between a 1, 12 or 24 months contract. The contract term is prolonged automatically for additional 12 months at a time, if it is not cancelled at least three months before the end of term. 2) Since November 20, 2010 only contracts with one month term are offered. Monthly contracts can be cancelled any time to the end of the month.