7x guarantee – 100% fair
Since we are convinced that our servers will meet your demands – even for this unbeatable price – we give you a
› 7-fold satisfaction guarantee.
FIRST CLASS SUPPORT
PremiumSupport
The fair support rate for all customers – without expensive telephone charges:
Contact us 24 hours a day, 7 days per week free of charge via e-mail ticket and our PremiumSupport hotline for only 9 Cent per minute (landline inside Germany). Talk directly to our experienced second level support engineers, who will be glad to help you.
Moreover, you can contact our basic support hotline every day between 7 a.m. and midnight CET. Our skilled staff will record your request in a ticket, which will afterwards be handed over to the second level support. They will contact you then at short notice by e-mail with solutions for your problem.
PlatinumSupport
The package for very demanding customers: free support 24/7 by phone and ticket system. Our capable support engineers are at your disposal 7 days a week completely free of charge by browser and telephone hotline (landline inside Germany). Moreover, there are up to two work units per month of 15 minutes each included in the PlatinumSupport package (worth US$ 78)!
Detailed FAQ
In the FAQ you find the most requested topics and helpful answers. If you don't get ahead, just have a look at the FAQ page. It may spare you a ticket to our support and thus your valuable time.
